Remote Monitoring Service Overview
Looking after a single or multiple sites is a full time job and is one that does require a lot of dedicated, strategic approaches to ensure that any issues are dealt with as soon as they arise, as
calling out engineers after the infrastructure has gone down is inefficient and costly. Resource Data Management (RDM) provides a 24-hour, 7 days a week remote monitoring and management bureau, running
our own Active FM software, that will monitor your site around the clock to maximise performance by generating alerts to avoid downtime and errors that can disrupt your operations.
About ActiveFM
ActiveFM is a software designed to monitor sites in real time with information flowing to our control centre via standard telephone networks or the Internet. Our team constantly monitor the data as it
happens, giving accurate and reliable readings, whilst providing a safe and secure environment.
ActiveFM is a flexible product, providing a bespoken service to provide a level of functionality that meets the ever changing needs of your business.
Why ActiveFM
From RDM’s control centre we can monitor a wide range of sites from around the world and can quickly alert our customers of potential problems before they become a major issue or manage to have a significant impact on their business. ActiveFM can help save businesses time, inconvenience and cost associated with call outs.
We can provide a solution from basic alarm monitoring to fully integrated Facilities Management and all tailored to the customer’s requirements. Some of the key ActiveFM features include: High level summary views, breakdown management, benchmarking to highlight bad performers and site staff performance analysis.
Our system provides customers with a web based module to allow for full visibility of the health of their infrastructure. With multi user access you have the ability to view, monitor and remotely manage the whole site through a single interface. This is one of the most important parts about the solution and is extremely flexible.
Intelligent use of Information
At RDM we can use the information from ActiveFM to place service calls, call up routine maintenance or adjust control parameters to overcome short term problems. We can distinguish breakdowns, from set up
problems to general system deterioration to user misuse.
The data can be sent to and from the site as well as sending detailed call sheet, highlighting information around the problem. The whole system is transparent and monitored continuously, allowing the user to view every adjustment and those logging into the system.
Summary
At RDM we are highly committed to providing tailored support solutions to meet your needs. Assisting customers from around the world means RDM has the technical expertise, resources and experience to monitor your site 24/7. Remote monitoring allows us to closely monitor and fix any site problems from our control centre which will provide an efficient, reliable service which will help to keep your site running optimally at all times.
For further information on remote monitoring contact our dedicated technical support team who will be happy to assist you further.